Set payment issues on your account

If you endeavour to buy something on Google Play but your payment is declined or won't process, effort the steps below.

Troubleshoot Payment and Social club Bug

If you've bought something then have a problem with or question about information technology, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alarm, enter your payment information and wait for the team to reply.

    Google Pay notifications

  4. Cheque your e-mail for the review results.

Attempt to pay with a unlike payment method

If there's a problem with 1 payment method you tin can try paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go dorsum to the item yous want to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new 1.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

There may exist a problem with your credit or debit carte du jour if you meet one of the post-obit error messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Please utilise another course of payment"
  • "Your transaction cannot exist completed"
  • "Unable to consummate transaction: expired card"
  • "Right this carte du jour info or try some other menu"

To prepare these errors, endeavor the following steps:

Brand sure your carte du jour & accost information is upwards to date

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information utilize Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method y'all are trying to utilize for the purchase.
  3. Bank check the expiration engagement of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Cheque the zip lawmaking matches your electric current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Discover the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your carte du jour.
  5. If needed, update the address.

Then, endeavor your buy once more.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional data to Google, delight submit information technology. We will non exist able to process the transaction on your account without this information.

Bank check yous have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have plenty to complete the purchase.

Contact your bank or card issuer

Your card may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your bill of fare to ask about the transaction and come across if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an event with your business relationship"

If y'all see this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • Nosotros need a little more data to protect your business relationship against fraud.
  • We demand a little more information to comply with European union police (Customers from European Wedlock fellow member states only).

To assist set up these issues:

  1. Get to the payments centre.
  2. Take action on whatever errors or requests in the payments heart.
    • You might need to verify your identity before you can buy annihilation through your Google Business relationship.
  3. Brand sure your name, address, and payment information are upward to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through direct carrier billing, endeavour the following:

  • Make certain you lot're connected to your carrier network, straight or by wi-fi.
  • Make sure you lot've added direct carrier billing as a payment method.
  • Brand sure you lot're using the local currency.

If you still have problems, contact your mobile phone service provider for aid.

If you tin't add a payment method or accept a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for information & provide anything that's asked for.
  3. Bank check that your address is up to date.
  4. Check that the payment methods listed are the ones yous want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the card before y'all tin employ it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, y'all'll discover a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you attempt to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Bank check how long ago you tried to verify your menu.
    • If less than two days: Wait up to 2 days.
    • If more than than 2 days: Cheque your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit lawmaking.

Card is grayed out & says "card is ineligible"

Yous tin't use this card for this purchase. Try to make the purchase once again with a unlike card.

If the card you want to apply isn't listed, follow the on-screen instructions to add together a new card.

If you employ dual SIM card devices

Bank check if the correct SIM card is in slot 1 and remove whatsoever SIM carte du jour from slot two.

Was this helpful?

How can nosotros better it?